Frequently Asked Questions
Everything you need to know about your journey to healthier hair.
When can I expect to see results from Divi products?
Consistency is key. While individual results vary, most users begin to notice a difference in scalp health and hair appearance within 90 days of daily use.
What is your shipping policy for domestic orders?
We offer standard shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.
Can I return products if they don't work for me?
Yes, we offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our support team to initiate a return or exchange.
Are Divi products safe for color-treated hair?
Absolutely. Our formulas are dermatologist-tested, vegan, and specifically designed to be safe for all hair types, including color-treated and chemically-processed hair.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Shop Pay.