Returns & Exchanges
At Divi, we want you to be completely satisfied with your scalp and hair health journey. If you are not happy with your purchase, we offer a 30-day return window for all products in their original condition.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
2
Prepare the Package
Securely pack the items in their original packaging and attach the prepaid shipping label provided via email.
3
Ship It Back
Drop off your package at any authorized carrier location and keep your tracking receipt for reference.
4
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing